If you forget your password, just click the "Forgotten Password" link on the login page. You will then be asked to confirm your email address and answer one of your security questions.

Following this, you will be sent an email containing a one-use link. Clicking on the link will take you to the create new password page. Before creating your new password, you will again need to confirm your email and answer one of your security questions.

Your password needs to be at least 8 characters in length and must contain at least one number and one upper case letter. Also, you cannot use the same password that you used previously.

Passwords are entirely personal to you and are not known to us. If you do forget your password, please do not contact Web Support to find out what it is. We don't know. The Web Support team, however, can reset your pasword, so if the above process is for whatever reason not working for you, please give us a call. See the Contact page for details.